← Cases · “AI sales and support department” platform
OtdelP
An AI-agent platform: knowledge base, channels, a write into CRM. A demo stand plus a rollout for the business
Who it was for
SMBs and sales teams that need an agent in widget/TG/WA/VK with memory and CRM — and teams validating a SaaS MVP of agent logic
Value
Not a chat stub: the agent knows your facts (RAG), writes leads to CRM, runs Flow, and can hand off payment. Public stand to try; production is a personal rollout.
Interface
Pain
Ordinary bots live on abstract data, burn tokens, lose context, and don’t sell. A channel zoo plus site FAQ doesn’t convert. Scale only by hiring.
Goal
Compress channels + AI + RAG + CRM + catalog + scenarios into one cabinet. SaaS MVP to evaluate — and custom agent logic around the company’s DNA.
Path
- Agent core: roles, tools, SSE chat, human handoff
- RAG from PDF/site/FAQ with strict scope
- Omnichannel: widget, Telegram, WhatsApp, VK, API
- Flow graph, landing builder, CRM integrations
What’s inside
- Agents / test chat / Flow builder
- Knowledge (Qdrant), leads, conversations
- Integrations: amo / Bitrix / Megaplan and more
- Landing Builder + self-serve / custom plans from 50k ₽
Result
A live otdelp.ru: market demo stand and a custom offer. Agent logic as a product — not a one-off script.
Why this case is telling
A case about SaaS MVP and agent systems: packing complex logic into a cabinet business understands. Shows both the product build and the model “try the stand → roll out for yourself.”